Thursday, October 19, 2006

Orange restores broadband service

A "full service" has been restored to subscribers of Orange broadband following a "major" national outage.

The problem occurred on Monday afternoon, affecting 100,000 broadband subscribers at its peak.

Orange said the fault on the service, formerly known as Wanadoo, was caused by a "network equipment failure".

The mobile firm said 90% of people had their connections restored by 2200 BST (2100GMT) on Tuesday with the remainder connected hours later.

Full service

The BBC news website was originally alerted to the fault by a reader who had been unable to connect to the internet for two days.

Hundreds more readers subsequently contacted the BBC to recount stories of being unable to use the service.

"I've been unable to connect since yesterday morning. Thought it was a problem with my computer at first, but obviously not," wrote Ben Allon.

Others, however, said they were experiencing no problems.

The disparity was because the fault, which was detected at 1600 on Monday, only affected customers on the Local Loop Unbundled (LLU) network.

LLUs use equipment installed in a telephone exchange by a third party company, such as Orange, instead of BT.

Orange has one million broadband subscribers, 10% of which are on an LLU network.

By 1600 BST on Tuesday Orange's engineers had managed to restore connections to 50,000 affected customers. The remainder were restored overnight.

A spokesperson for the firm said full service had resumed "by 0630 this morning."

Orange started offering broadband earlier this year after the company absorbed internet service provider Wanadoo.

The firm offers a "triple play" package to its customers which bundles mobile phone, landline and broadband services as an all-in-one deal.

A "quadruple play" service, which includes TV, is also being trialled by Orange.


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